Privacy Policy
Last updated: April 2026
Who we are
Industrial Outlet is a trading name of Orbic Bearings Ltd, a company registered in England and Wales (Company No. 1908580). Our registered address is 187-189 Handcroft Road, Croydon, Surrey, CR0 3LF. Orbic Bearings Ltd is the data controller for all personal data collected through this website.
If you have any questions about this policy or how we handle your data, you can contact us at:
Email: sales@industrialoutlet.co.uk Post: 187-189 Handcroft Road, Croydon, Surrey, CR0 3LF
What data we collect
When you use our website or place an order, we may collect the following:
- Contact details — name, email address, phone number
- Delivery and billing address
- Order information — products purchased, order history, transaction references
- Payment information — we do not store card details; payments are processed securely by our payment providers
- Account information — if you create an account, your login credentials and preferences
- Communications — any messages you send us via email or contact forms
- Technical data — IP address, browser type, device information, and how you navigate our site (via cookies)
How we use your data
We use your personal data to:
- Process and fulfil your orders, including delivery and returns
- Communicate with you about your orders and any queries
- Send you marketing emails and promotional communications where you have consented or we have a legitimate interest in doing so (see below)
- Recover abandoned shopping carts and re-engage customers who have shown interest in our products
- Improve our website and customer experience
- Comply with our legal and regulatory obligations
- Detect and prevent fraud
Our lawful basis for processing
| Purpose | Lawful basis |
|---|---|
| Processing your order | Contract performance |
| Customer service communications | Contract performance |
| Marketing emails (opted in) | Consent |
| Abandoned cart and remarketing | Legitimate interests |
| Fraud prevention and security | Legitimate interests / Legal obligation |
| Website analytics | Legitimate interests |
Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms. You can object to processing based on legitimate interests at any time (see Your Rights below).
Marketing communications
If you have opted in to marketing, or if you are an existing customer and have not opted out, we may send you emails about new products, offers, and updates relevant to your purchases. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
We do not sell your personal data to third parties for their own marketing purposes.
Who we share your data with
We share your data only where necessary, with:
- Payment processors — to securely handle your transaction (each processor operates under their own privacy policy and security standards)
- Delivery and logistics providers — to fulfil your order
- Our e-commerce and technology platform — to operate the website and process orders
- Email marketing providers — to send transactional and promotional communications
- Analytics providers — to understand how our site is used (data is typically anonymised or pseudonymised)
- Legal and regulatory authorities — where required by law
All third-party processors are required to handle your data securely and in accordance with UK GDPR.
Cookies
We use cookies on this website to enable essential functions (such as your shopping basket), remember your preferences, and analyse site traffic. A full list of cookies in use and your consent options are available in our Cookie Policy [LINK].
How long we keep your data
We retain your personal data only for as long as necessary:
- Order records — 7 years (to comply with HMRC requirements)
- Account data — for the duration of your account, plus a reasonable period after closure
- Marketing data — until you unsubscribe or withdraw consent
- Technical/analytics data — typically 26 months
Your rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — request deletion of your data in certain circumstances
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a structured, machine-readable format
- Object — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, contact us at sales@industrialoutlet.co.uk. We will respond within one calendar month.
Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk Telephone: 0303 123 1113
We would always prefer to resolve any concerns directly, so please contact us first if you can.
Changes to this policy
We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. We recommend checking back periodically.